Refund Policy

Pixeliver offers a permanent free plan for long-term use; paid plans do not include a separate 7-day trial. You can use the free plan first to assess whether the service fits your needs, then decide whether to upgrade.

Paid plans are activated immediately upon payment, and the current subscription period begins at that time.

After your first successful subscription to a Pixeliver paid plan, you may request a refund within 7 days starting the day after the charge completes.

If, at the time of the request, your usage is still within the free-plan quota and you have not used paid-only features, a full refund can generally be requested. If you have exceeded the free-plan quota or used paid-only features, we will review case by case based on actual usage, service cost, and the reason for the request.

The first-subscription refund is limited to once per user, payer, or single business entity. Re-subscribing after cancellation, switching plans, or subsequent auto-renewals do not restore first-subscription refund eligibility.

Pixeliver paid plans use monthly auto-renewal. You can cancel at any time on the “Plan & billing” page in the dashboard.

After cancellation you can still use the paid plan until the end of the current subscription period; the next period will not be charged. Unused days in the current period are not refunded pro rata.

Plan switches take effect in the next billing cycle; the price difference is not additionally charged or refunded for the current period. Fees from auto-renewal, re-subscription, and plan switching are generally non-refundable, except for billing errors or other special circumstances.

Add-on event packs can be fully refunded within 7 days of payment if none of the events in that pack have been used.

If any event in that pack has been used, partial refunds are generally not accepted. Duplicate charges, unauthorized transactions, or system errors are not subject to this limit.

If you encounter duplicate charges, unexpected charges, unauthorized transactions, incorrect amounts, or other system issues, please contact us as soon as possible via a dashboard support ticket or the support email.

Where verified as a Pixeliver or payment-system error, we will process a full refund. Other special circumstances will be reviewed based on payment records, account usage, and the individual reason. If you suspect unauthorized use of your credit card, we also recommend contacting your issuing bank.

You can log in to the Pixeliver dashboard and create a “Refund / billing issue” support ticket, or email support@pixeliver.com.

When requesting, please provide your account email, payment date, subscription plan or add-on item, and the reason. Please do not provide your full credit card number, security code, or online-banking password.

We generally confirm receipt within 2 business days and complete an initial review, or notify you of information needed, within 5 business days. Once approved, refunds are issued via the original payment method; actual posting time depends on the processing times of TapPay, the acquiring bank, and the issuing bank.

After a subscription refund is approved, the account stops recurring charges and returns to the free plan. Pixeliver will not immediately delete existing photos or projects solely because of a refund.

If account usage exceeds the free-plan quota, some new additions, uploads, or over-quota actions may be suspended until usage drops or you re-subscribe. After an add-on event pack refund is approved, the system reclaims all unused events from that transaction.

The refund mechanisms provided by this policy do not affect rights that users are entitled to under applicable law and that cannot be excluded by contract. Where this policy differs from mandatory provisions of applicable law, applicable law governs.